FAQ

Wholesale Coins Direct offers bullion precious metal and diamond products, plus certified numismatic coins, and rare diamonds from the United States Mint, other government mints, and respected diamond suppliers around the world. Our vision at Wholesale Coins Direct is to provide quality products to the public and other dealers at wholesale prices. We understand that you have options when it comes to deciding who to buy precious metal and diamond products from, as there are many choices in today’s market, so we strive to be the best.

At Wholesale Coins Direct, we care about our customers and work our hardest to keep them happy. As a result, more than 50% of our clients are repeat buyers! Please view our User Agreement and also note that all calls betweeen you and the Company may be recorded. 

We operate out of a secure facility in Austin, Texas, and serves clients across the United States of America and Canada. 

Shipping, Handling, Security, Insurance, Pricing, Payments, Authenticity Guarantee

SHIPPING

What are the shipping, handling, security and insurance charges? 
There is a flat fee of $15 applied to all orders up to $100,000 to cover shipping, handling and door-to-door insurance. Orders over $100,000 may be subject to additional shipping and insurance fees; however, there is absolutely no markup on these fees – you are billed at same discounted rate we have negotiated with our logistics suppliers! Your order will be shipped to you via FedEx Express, UPS, U.S. Postal Service Express, Registered, or Priority Mail (in the event you are shipping to a P.O. Box) or, if your order is over a certain size, it will ship via Brinks Armored.
Do you ship internationally? 
Currently, we can only ship to addresses in the United States of America and Canada. Purchasers from other countries must make payment via bank wire and call us to arrange for their own transportation. Additionally, customers requesting international delivery are responsible for any duties, tariffs, and/or customs fees incurred during shipment.
How do you wrap your packages? 
All of our packages are carefully and discretely wrapped, typically in paper and brown or clear tape so no indication of the contents inside is identifiable from the external box.
How is my order shipped? 
Orders are shipped via FedEx Express, UPS, U.S. Postal Service Express, Registered, or Priority Mail (in the event you are shipping to a P.O. Box) or, if your order is over a certain size, it will ship via Brinks Armored. Each package is fully insured and requires a signature upon delivery.
Is my package insured while in transit? 

Yes. Wholesale Coins Direct insures all of its shipments. Should anything happen while your package is in transit, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a direct signature. You, the purchaser, must be the person who signs for the package. Also, if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED BY OUR INSURANCE ONCE IT HAS BEEN DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company on your behalf. PROVIDED, HOWEVER, THAT YOU ARE REQUIRED TO REPORT ANY DISCREPANCIES OR CLAIM OF A MISSING PACKAGE WITHIN 5 DAYS OF THE DAY YOUR PACKAGE WAS REPORTED AS DELIVERED TO YOUR DELIVERY ADDRESS. FAILURE TO REPORT DISCREPANCIES OR CLAIMS OF A MISSING PACKAGE WITHIN 5 DAYS WILL VOID YOUR ABILITY TO FILE AN INSURANCE CLAIM WITH US FOR THE MISSING ITEMS OR PACKAGE! If we determine the package is lost or damaged, we will immediately file a claim on your behalf. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.

How long will it take to get my package? 
Your order is usually packaged and shipped in 1-2 weeks of receipt of your Good Funds payment. At times, we may send your items in multiple packages to complete the order.
Does the company ever back order items? 
Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery of your order for up to 30 days (from your expected shipping date). Even if the price of your metals continues to rise, you will not incur any additional charges. Your price was locked-in when you confirmed your order and your metals will be delivered to you at the agreed upon price. If you ordered a numismatic, diamond product or supply item which has previously sold out, or is out of stock, we will either place it on back order or a refund will be issued. Should the value of your items decrease in that time period, you will not be entitled to any market gain in the event we issue a refund.
Can you ship my order to a post office box? 
Yes. However, orders shipped to a post office box must be shipped via U.S. Postal Service Express, Registered, or Priority Mail. If a different shipping method is used, you must specify a street address for shipment, which matches the street address tied to your form of payment. A signature is required upon delivery of your package. If your package weighs more than 10 lbs and is shipping to a U.S. Post Office Box, you may be subject to an excess weight surcharge from the U.S. Postal Service. Occasionally, these charges can be up to $150 for excessively heavy packages (+40 lbs).
Do you have a minimum order? 
No. Any items on our website can be ordered by themselves. Some are pre-bundled and these bundles cannot be broken.
Can I change my order after my order is confirmed? 
Generally, no. However, in certain situation we may be able to work with you to sell a portion of your order to allow you to buy an alternative product. We suggest you take the time to make sure what order is exactly what you want. Once your order has been placed, your order is governed by our Order Terms & Conditions.
Do you accept trade-ins of precious metals and diamonds? 
Yes. We are always looking for new inventory. There may also be significant tax benefit for you as well. However, you should always consult your tax advisor for more specific information.
How to get delivery in a flash with Lightning Delivery™? 
Lightning Delivery™ processing applies if order is paid with PayPal or bank wire (wire must be received or already credited to account) and only contains eligible items. Lightning Delivery™ orders receive expedited processing and generally ship within 1 to 2 business days of being placed. Delivery is dependent on inventory availability and payment clearance. There are no guarantees that Lightning Delivery™ items will ship any faster than standard items.
What is the Authenticity Guarantee? 
WholesaleCoinsDirect.com only deals in precious metals products from known supply sources, such as the United States Mint, Perth Mint, PAMP Suisse, etc. Or, in the case of graded coins, we only offer coins that have been authenticated by NGC (Numismatic Grading Company) or PCGS (Professional Coin Grading Services), which carry their own authenticity guarantee from the coin grading agency. If you ever receive a product that is proven to not be authentic, we will replace it or refund your money

 

PRICING

Do you add a commission fee to your quoted price? 
No. The price you are quoted is the price you pay. The only additional charges are for shipping, handling, security and insurance, which are bundled together and listed as "shipping and insurance."
Are my prices locked in when I place my order? 
Your price is locked when you make payment. In the case of payment by bank wire, payment is considered made when the wire is received.
Do you have quantity discounts? 
Yes. Wholesale Coins Direct will extend discounts when available on bulk orders. Please feel free to call us to discuss quantity discounts.

 

PAYMENTS

What form of payment does Wholesale Coins Direct accept? 

Payment must be made in United States Dollars and provided using a Bank Wire, Electronic Check, PayPal, or major credit card.

Depending upon the product, we accept payments according to the following schedule:
We will accept payment according to the following guidelines:

  • Bank Wires are accepted for any orders, regardless of the amount;
  • Credit Cards are accepted for orders up to $15,000;
  • Electronic Check (a/k/a - Check-by-Phone or ACH) is accepted for orders up to $15,000; Electronic Check is most cost effective for you and only requires your bank name, routing number, and account number - all found on the front of your check.
  • PayPal is accepted for orders up to $15,000;
  • A cash discount of 3.9% is available for Bank Wire or Electronic Check payment method.
Do you have a holding period on Electronic Check orders? 
Yes, orders paid for via Electronic Check are subject to a funds verification aging period of at least 10 business days. Direct Bank Wire payment is always recommended when possible.
Where and how do I send Bank Wire funds? 

Upon selecting the Bank Wire payment option and placing an order, we will provide you with instructions, which will include our bank name, ABA routing number, and our account number. You can also view the information here.

Upon receipt of your Good Funds via Bank Wire, your account will be credited and your purchase will be locked-in at the current market price. In some cases, we may contact you to confirm your product selections and verify your pricing. This usually occurs during times of significant market volatility. At your election, any unused funds can be retained in a purchasing account for future purchase or will be immediately returned via check through the U.S. Mail.

Why was I instructed to wire 5% more funds than my estimated order total? 
The precious metal and diamond markets are constantly moving and they can be volatile at times. For this reason, when you purchase bullion metals or diamonds and select to pay via Bank Wire, we recommend sending your wire for 5% more than your quoted order total. This ensures that enough funds are available to provide you with the exact quantity of product you originally ordered. All remaining funds can be left on account or returned to you via check through the U.S. Mail. In the event that you place an order and wire insufficient funds to cover your purchase, we will either immediately fill your order with as much metal as possible at the current market price, or call you to arrange for an additional payment to cover the difference.
What happens if my payment isn't received within the applicable time period? 
It's always best to send us your payment immediately to ensure that we can honor the confirmed price. However, if your payment is not received in a timely manner, we reserve the right to accept a new or late payment, refuse and cancel your order, or provide a fresh quote based on the market price at the time we receive payment. Please review our Order Terms and Conditions and Market Loss Policy for more information regarding timely receipt of payments for confirmed orders.

 

LIQUIDATION

How to Liquidate 

An important consideration for any investment is liquidity – how easy it is to cash out your investment when you’re ready. Fortunately, there has always been a liquid market for precious metals and diamonds, so you will never have to worry about divesting when the time comes. To offer our customers even more comfort and security we offer a Liquidation Guarantee, which provides multiple options for customers wishing to sell all or a portion of their portfolio.

At least one of our liquidation options is offered on any product, at any time, and for any reason, provided you originally purchased it from us. No questions asked. Payments are generally available to you within 72 hours of the sale of your products. Payment for your products can be made to you directly via check, or can be credited to your account for future purchase. The process is easy and secure.

What are my options when I want to sell my products? 

Open Market, Consignment, and Immediate Liquidation Options:

1. Open Market Sale – Achieve the highest Open Market Price by selling your portfolio yourself. Since you control the price at which you’re willing to sell, you decide what is right for you. This option has the potential of providing the highest maximum selling price, but will require additional energy on your part. Various online auction outlets are available, but you must account for the fees associated with using their services (typically between 15% and 20% of the sale price). Additionally, you must also be willing to dedicate the time needed to facilitate the transaction. There is no minimum hold required.

2. Consignment Sale – Let us sell it for you, and we’ll move your product(s) to the front of the line and sell it to the market through our trading floor. This option prices your portfolio based on our current market ask price, less an 18% fee, which covers all marketing, transactional, shipping, and insurance fees. (You are responsible for the shipping and insurance fees required to deliver it to our facility, we’ll cover everything from that point forward!) This is a great option for those seeking a reasonable value and who have time to allow us to sell their portfolio item(s) for them. This service is offered exclusively to Wholesale Coins Direct clients who have held their investment for a minimum of 36 months from the original date of sale. Consignment Sales are only valid for Gold American Eagle Proof 70 Sets, Silver American Eagle Proof 70 coins, and Gold American Buffalo Proof 70 coins. We do not offer this service unless you purchased the portfolio item(s) from us originally.

3. Immediate Liquidation Sale – This option is best for bullion metals, but also offers immediate liquidity for certified and numismatic coins. With this option, we will buy your metals at our current bid price. If you want to sell quickly, this option is available to facilitate your requirement for immediate liquidity – with zero fees or charges from us. (You are responsible for the shipping and insurance fees required to deliver your metals to our facility.) Generally speaking, bullion metal products are usually sold under this option because the price we generally offer for immediate liquidation of bullion is the same price you could achieve under options 1 and 2 above, before fees. This option is also available for certified and numismatic coins, but will usually yield a lower price than options 1 and 2 above. There is no minimum hold required.

With this guarantee we will provide you exclusive access to our trading floor (Option #2), or agree to buy any coin or bullion product that we sell back from you, at the current bid price(Option #3). Option #3 has no minimum hold time and is available at any time, for any reason. No questions asked.

In addition, all transactions are protected by our standard Terms & Conditions of Sale or, in the case of a Consignment Sale, our Consignment Agreement. In addition, please view our User Agreement

If you have any questions, please give us a call at (800) 694-3518. We’re here to assist you with all of your tangible asset investing needs.