What are the shipping, handling, security and insurance charges?
Shipping, handling, security and insurance fees, if any, will be clearly stated at the time of order. At times, we may extend special offers that include these fees. Your order will be shipped to you via FedEx Express, UPS, U.S. Postal Service Express, Registered, or Priority Mail (in the event you are shipping to a P.O. Box) or, if your order is over a certain size, it will ship via Brinks Armored.
Do you ship internationally?
Currently, we can only ship to addresses in the United States of America and Canada. Purchasers from other countries must make payment via bank wire and call us to arrange for their own transportation. Additionally, customers requesting international delivery are responsible for any duties, tariffs, and/or customs fees incurred during shipment.
How do you wrap your packages?
All of our packages are carefully and discretely wrapped, typically in paper and brown or clear tape so no indication of the contents inside is identifiable from the external box.
How is my order shipped?
Orders are shipped via FedEx Express, UPS, U.S. Postal Service Express, Registered, or Priority Mail (in the event you are shipping to a P.O. Box) or, if your order is over a certain size, it will ship via Brinks Armored. Each package is fully insured and sometimes requires a signature upon delivery.
Is my package insured while in transit?
Yes. Wholesale Coins Direct insures all of its shipments. Should anything happen while your package is in transit, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a direct signature. You, the purchaser, must be the person who signs for the package. Also, if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED BY OUR INSURANCE ONCE IT HAS BEEN DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company on your behalf. PROVIDED, HOWEVER, THAT YOU ARE REQUIRED TO REPORT ANY DISCREPANCIES OR CLAIM OF A MISSING PACKAGE WITHIN 5 DAYS OF THE DAY YOUR PACKAGE WAS REPORTED AS DELIVERED TO YOUR DELIVERY ADDRESS. FAILURE TO REPORT DISCREPANCIES OR CLAIMS OF A MISSING PACKAGE WITHIN 5 DAYS WILL VOID YOUR ABILITY TO FILE AN INSURANCE CLAIM WITH US FOR THE MISSING ITEMS OR PACKAGE! If we determine the package is lost or damaged, we will work with the insurance company to file a claim according to policy and the appropriate procedures. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.
How long will it take to get my package?
Your order is usually packaged and shipped in 1-2 weeks of receipt of your Good Funds payment. At times, we may send your items in multiple packages to complete the order.
Does the company ever back order items?
Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery of your order for up to 30 days (from your expected shipping date). Even if the price of your metals continues to rise, you will not incur any additional charges. Your price was locked-in when you confirmed your order and your metals will be delivered to you at the agreed upon price. If you ordered a numismatic or supply item which has previously sold out, or is out of stock, we will either place it on back order or a refund will be issued. Should the value of your items decrease in that time period, you will not be entitled to any market gain in the event we issue a refund.
Can you ship my order to a post office box?
Yes. However, orders shipped to a post office box must be shipped via U.S. Postal Service Express, Registered, or Priority Mail. If a different shipping method is used, you must specify a street address for shipment, which matches the street address tied to your form of payment. A signature is required upon delivery of your package. If your package weighs more than 10 lbs and is shipping to a U.S. Post Office Box, you may be subject to an excess weight surcharge from the U.S. Postal Service. Occasionally, these charges can be up to $150 for excessively heavy packages (+40 lbs).
Do you have a minimum order?
There is a minimum order amount of $500 for transactions made through our website. Smaller orders may, at times, be made by request over the phone, but this is not guaranteed. These orders may have an additional processing and shipping fee added. Some items are pre-bundled and these bundles cannot be broken.
Can I change my order after my order is confirmed?
Generally, no. However, in certain situation we may be able to work with you to sell a portion of your order to allow you to buy an alternative product. We suggest you take the time to make sure what order is exactly what you want. Once your order has been placed, your order is governed by our Order Terms & Conditions.
Do you accept trade-ins of precious metals?
Yes. We are always looking for new inventory. There may also be significant tax benefit for you as well. However, you should always consult your tax advisor for more specific information.
What is the Authenticity Guarantee?
WholesaleCoinsDirect.com only deals in precious metals products from known supply sources, such as the United States Mint, Perth Mint, PAMP Suisse, etc. Or, in the case of graded coins, we only offer coins that have been authenticated by NGC (Numismatic Grading Company) or PCGS (Professional Coin Grading Services), which carry their own authenticity guarantee from the coin grading agency. If you ever receive a product that is proven to not be authentic, we will replace it or refund your money