Terms and Conditions
Order Terms and Conditions:
Once you have placed an order to buy or sell with Wholesale Coins Direct, LLC (WCD), you have entered into a binding agreement.
When ordering online, the price at which your order is submitted is the locked-in price depending upon the payment method you have chosen. When paying by Credit Card, electronic check (ACH), or PayPal, your price is locked-in at the time you submit your order, and your payment will be processed on the day you place your order or, possibly, the next business day in the event your order was placed on a weekend or holiday. However, if paying by bank wire, your price is NOT locked-in until your bank wire is received at our receiving bank and credited to your WCD account. The confirmation number for your order will be sent to you in an email after you have submitted your order on our website. It is your responsibility to ensure that your payment is received by WCD within 24 to 72 hours to guarantee the allocation of inventory to your order.
When selling to WCD, once we have issued a confirmation number, we require all products to be shipped to us by the end of the following business day and an email confirmation sent to us with the tracking number so we know the product is on the way. You may send the tracking number and shipping information to email@example.com. RISK OF LOSS DURING SHIPMENT TO WCD IS SOLELY YOUR RESPONSIBILITY. We recommend that you insure your package for the full value of its contents. Once your package has been received and its contents have been verified by WCD, risk of loss for those products which were received by WCD will transfer to WCD. Generally, graded numismatic coins will be purchased from you for the price quoted at the time you initiated your sell order with WCD; however, in the case of bullion coins and bars we only quote the bid spread for each particular product, the price is not locked-in until we receive your package and verify its contents.
Payments to Wholesale Coins Direct, LLC, must be provided using a major credit card, electronic check (ACH), Pay Pal, or bank wire. Cashier’s checks and money orders are NOT accepted. All payments must be made in United States Dollars (USD).
Credit card or electronic check (ACH) orders for any amounts are processed through security screening. If there are problems verifying the payment details, we may be forced to requestion additionl information to verify your identity and validate your payment type. If requested, failure to provide accurate Social Security Number (SSN) or Driver License information may subject your order to cancellation or require you to pay via bank wire in order to complete the transaction.
•Orders up to $15,000.00 may be paid by credit card, electronic check (ACH), PayPal, or bank wire;
•Orders over $15,000.01 must be paid by bank wire and must be received within 3 business days.
There may be a holding period on credit card, electronic check, and PayPal payment methods. We hold all electronic checks and credit cards for up to 10 banking days; however, in most cases the hold period is less than 10 days. If receiving your order quickly is your goal, we always recommend paying via bank wire. Orders paid via bank wire will ship within 48-72 hours subject to inventory availability.
Our “Good Funds” Policy:
Good Funds is the day your funds are “cleared” in your account. Typically, this is the opening of the trading day following the receipt of your bank wire. And, from 1-10 business days from the day we receive your complete and accurate credit card, electronic check (ACH), or PayPal order information. Although unlikely, additional delays may occur for credit card, electronic check (ACH), or PayPal if your bank does not cooperate in assisting us with the information needed to verify your transaction. For this reason, bank wire is always recommended.
Payment instructions will be issued on the final page of your ordering process, and if paying by bank wire, again by email after you place your order. Payment must be dated within 24 hours of your order date. WCD reserves the right to cancel orders that do not meet these requirements. WCD reserves the right to refuse or cancel any order deemed questionable, of significant risk to WCD, or in potential violation of U.S. Anti-Money Laundering Laws regardless of the payment method and price confirmation.
Cancellation of Orders:
Once we have issued a confirmation number, you agree that you are bound to complete the order you initiated. WCD does not enter into buying and/or selling transactions, accepting the market risks involved, only to have them cancelled. You will be held responsible for buy or sell orders that you confirm with WCD. However, we realize that rare situations can occur where orders need to be cancelled. Should you desire to cancel and/or offset your order, you must do so during normal business hours of 8:30am – 5:00pm Monday through Friday (U.S. Central Time). Cancellations are accepted on a case-by-case basis and are at the sole discretion of WCD. All accepted cancellations are subject to our market loss policy plus a $50.00 (USD) cancellation fee.
Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to WCD has occurred, it will be calculated and added to the $50.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time, or we will invoice you and you will have fifteen (15) days to pay the amount due in full. No future orders may be permitted until any market loss has been paid in full. You agree that any market gain on cancellations shall remain the property of WCD..
Our “Market Loss Policy” (Ask to Ask policy):
When purchasing from WCD, once we have issued a confirmation number, the price is either locked-in for your order or inventory has been allocated to your order. The transaction may not be cancelled, but only offset at our current ask price. WCD’s Market Loss Policy applies to all products offered on our website; however, it is generally more applicable to bullion related metal and diamond products as they are more volatile than numismatic coin and rare diamond products. If WCD has not experienced a loss between the time you confirmed your order and the time of cancellation, you will only be charged the fixed $50.00 cancellation fee. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $50.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations or returns shall remain the property of WCD.
When selling to WCD, once we have issued a confirmation number, the price is either locked-in for you or your confirmed sale to WCD has been placed in the open market. Your transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items. The difference will be charged to you, plus a $50.00 (USD) cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the property of WCD.
Wholesale Coins Direct reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metal or diamond markets. Furthermore, WCD reserves the right to refuse or cancel any order deemed questionable, of significant risk to WCD, or in potential violation of U.S. Anti-Money Laundering Laws regardless of the price confirmation.
Your WCD order may be automatically canceled if we do not receive payment within three (3) business days. Once you have placed an order with Wholesale Coins Direct, whether through our website or over the telephone, you have entered into a binding agreement.
Shipment of Your Items:
Wholesale Coins Direct orders are shipped via U.S. Mail, Federal Express, and Brinks Armored. Each package is fully insured and requires a signature upon delivery. Our standard shipping is 14 days; for further details on our shipping and delivery times please refer to the delivery times quoted in the FAQ (Frequently Asked Questions) section of our website or call to speak with one of our representatives at (800) 694-3518. The tracking number for your package will be provided via email to you upon shipment of your order.
Wholesale Coins Direct fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will NOT accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, apartment complex office, neighbor, drop-off location such as Mail Boxes Etc., The UPS Store, or similar parcel processing store. When we ship to you, if metals or diamonds are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. This process will take time and it may be over 30 days before claims can be settled. If we determine the package is lost or damaged, we file a claim. WCD reserves the right to re-ship your items or refund your money at our sole discretion. Shipments of "Monster Box" orders of silver coins or packages weighing more than 10 lbs. being shipped to a Post Office Box may require a surcharge of up to $150, depending upon the actual fee charged by the U.S. Postal Service.
We guarantee your satisfaction when conducting business with Wholesale Coins Direct. We provide all our customers with our refund, return and/or exchange policies on everything we sell, including all bullion metals, numismatic coins, and diamond products. However, it is important to know that some products may not be returned. This right is limited to five (5) days from the date on which you receive your items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at (800) 694-3518 within five (5) days from the date on which you receive your items. You must also retain all original packaging in order for your approved return to be accepted. The Customer Service Department will give you an RMA (Return Merchandise Authorization number) and instructions on how to return your items.
Shipping, handling, and insurance charges are non-refundable. Additionally, if you paid by credit card or PayPal, your approved return is subject to a 5% restocking fee. Non-approved returns (returns not accompanied by a WCD issued RMA number) will be rejected and will not be accepted for return. When sending an approved return via U.S. Mail or qualified express carrier (FedEx or UPS), you must carefully package the products to ensure that they are received by WCD in the same condition in which they were sent to you. Never write information about the contents on the outside of the packaging, and DO NOT address the package to “Wholesale Coins Direct”. Rather, you should address your package to “WCD – Returns”. Approved returns should be sent to the address provided to you when given an RMA number. YOU ARE SOLELY RESPONSIBLE FOR THE COST OF RETURN SHIPPING AND INSURANCE FOR PACKAGES YOU SEND TO WCD. WCD reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card or PayPal orders that are accepted to be returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money, subject to the return and cancellations fees described herein, if an acceptable replacement is not available.
Bullion metal and diamond products may not be returned or refunded. Due to the nature of the market all sales are final once the order is placed. Under extraordinary circumstances, WCD may permit a return of certain bullion related items; however, the customer will be required to pay for any market loss on their returns. (Please review our Market Loss Policy). You agree that any market gain on refunds shall remain the property of WCD.
Pricing or Typographical Errors:
The dedicated staff of Wholesale Coins Direct works hard to provide accurate product and pricing information. However, pricing and/or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, WCD shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Generally, all Order Terms and Conditions are described herein; however, in select situations additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted in other sections of our website or on the pages describing the products.
Wholesale Coins Direct takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL compliant browser, you'll be able to conduct secure transactions that encrypt your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to Wholesale Coins Direct. Furthermore, we take significant steps to ensure all customer data we collect is protected against unauthorized access.
All investments involve risk – bullion metals and diamonds, numismatic coins, and rare diamonds are no exception. The value of a bullion metals and diamond, numismatic coins, or rare diamond products is affected by many economic factors, including the current market price, the perceived scarcity of the coins or diamonds, and may other factors. Some of these factors include the quality, current demand, and general market sentiment for the product. Bullion metals and diamond, numismatic coins, and rare diamonds can go down as well as up in value, as such, investing in them may not be suitable for everyone. Since all investments, including bullion and numismatic coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion metals, diamonds, or numismatic coin investment.
Wholesale Coins Direct, LLC is a private distributor of precious metal and diamond products and is not affiliated with the U.S. Government. WCD employees are not licensed as investment advisors and are not authorized to recommend the purchase or sale of any investment securities. We only provide information regarding the products that we offer for sale. Check with a licensed professional with expertise in a particular market before making a decision to buy or sell any security, bond, annuity or financial instrument. The value of a numismatic coin, rare coin, or rare diamond is determined by multiple factors which can and do fluctuate independently from bullion prices. These factors include: the perceived scarcity of the coin or diamond, its quality, current demand, market sentiment, and economic factors. Bullion, rare coins, rare currency, and rare diamonds can go down as well as up in value. The coin and diamond market is subject to substantial fluctuations, including significant and rapid increases and decreases in value from time to time. As such, precious metals products may not be suitable for everyone. Investors must be able to assume the risk of such price fluctuations. WCD does not guarantee that any person buying for investment purposes will be able to sell for a profit in the future. The value of raw bullion metals and diamonds is largely determined by the current spot or market price of bullion. These prices fluctuate constantly throughout the trading day.