- What are the shipping, handling, security and insurance charges?
- Do you ship internationally?
- How do you wrap your packages?
- How is my order shipped?
- Is my package insured while in transit?
- How long will it take to get my package?
- Does the company ever back order items?
- Can you ship my order to a post office box?
- Do you have a minimum order?
- Can I change my order after my order is confirmed?
- Do you accept trade-ins of precious metals and diamonds?
- How to get delivery in a flash with Lightning Delivery™?
There is a flat fee of $15 applied to all orders up to $100,000 to cover shipping, handling and door-to-door insurance. Orders over $100,000 may be subject to additional shipping and insurance fees; however, there is absolutely no markup on these fees – you are billed at same discounted rate we have negotiated with our logistics suppliers! Your order will be shipped to you via FedEx Express, UPS, U.S. Postal Service Express, Registered, or Priority Mail (in the event you are shipping to a P.O. Box) or, if your order is over a certain size, it will ship via Brinks Armored. back to top »
Currently, we can only ship to addresses in the United States of America and Canada. Purchasers from other countries must make payment via bank wire and call us to arrange for their own transportation. Additionally, customers requesting international delivery are responsible for any duties, tariffs, and/or customs fees incurred during shipment. back to top »
All of our packages are carefully and discretely wrapped, typically in paper and brown or clear tape so no indication of the contents inside is identifiable from the external box. back to top »
Orders are shipped via FedEx Express, UPS, U.S. Postal Service Express, Registered, or Priority Mail (in the event you are shipping to a P.O. Box) or, if your order is over a certain size, it will ship via Brinks Armored. Each package is fully insured and requires a signature upon delivery. back to top »
Yes. Wholesale Coins Direct fully insures all of its shipments. Should anything happen while your package is in transit, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended without the need for a direct signature. You, the purchaser, must be the person who signs for the package. Also, if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED ONCE IT HAS BEEN HANDED OFF TO A THIRD PARTY (someone other than you). When we ship to you, if metals or diamonds are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. Once we confirm the package is lost or damaged, we will immediately file a claim on your behalf. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion. back to top »
Your order is usually packaged and shipped in 3-4 weeks of receipt of your Good Funds payment. At times, we may send your items in multiple packages to complete the order. back to top »
Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery of your order for up to 30 days (from your expected shipping date). Even if the price of your metals continues to rise, you will not incur any additional charges. Your price was locked-in when you confirmed your order and your metals will be delivered to you at the agreed upon price. If you ordered a numismatic, diamond product or supply item which has previously sold out, or is out of stock, we will either place it on back order or a refund will be issued. Should the value of your items decrease in that time period, you will not be entitled to any market gain in the event we issue a refund. back to top »
Yes. However, orders shipped to a post office box must be shipped via U.S. Postal Service Express, Registered, or Priority Mail. If a different shipping method is used, you must specify a street address for shipment, which matches the street address tied to your form of payment. A signature is required upon delivery of your package. If your package weighs more than 10 lbs and is shipping to a U.S. Post Office Box, you may be subject to an excess weight surcharge from the U.S. Postal Service. Occasionally, these charges can be up to $150 for excessively heavy packages (+40 lbs). back to top »
No. No. Any items on our website can be ordered by themselves. Some are pre-bundled and these bundles cannot be broken. back to top »
Generally, no. However, in certain situation we may be able to work with you to sell a portion of your order to allow you to buy an alternative product. We suggest you take the time to make sure what order is exactly what you want. Once your order has been placed, your order is governed by our Order Terms & Conditions. back to top »
Yes. We are always looking for new inventory. There may also be significant tax benefit for you as well. However, you should always consult your tax advisor for more specific information. back to top »
Lightning Delivery™ processing applies if order is paid with PayPal or bank wire (wire must be received or already credited to account) and only contains eligible items. Lightning Delivery™ orders receive expedited processing and generally ship within 1 to 2 business days of being placed. Delivery is dependent on inventory availability and payment clearance. There are no guarantees that Lightning Delivery™ items will ship any faster than standard items. back to top »